The academy, assisted by the social media groups dedicated to BOSS4SME and powered by the resources made accessible through the website, serves as an online active community for facilitating the adoption of the BOSS4SME education programme and resources and for sharing knowledge and experiences in the wider area of e-Commerce.

The BOSS4SME provides resources for professionals of the European furniture and household sector to be in position to:

  • Develop a set of competences and learning outcomes in line with European quality standards
  • Enhance their daily on-the-job activities in relation to digital strategies for cross-border sales.
  • Implement online strategies boosting cross-border sales that will lead to an improved balanced sheet.
  • Improve professional activity in terms of lowering costs while increasing online revenues.

Request Assistance

You can submit your issues/questions to the BOSS4SME community using our ticket manager. Log in or register if submitting an issue for the first time. Please follow the instructions on how to fill in all the information and provide as many details as possible. Depending on the nature of the query, specify which area it concerns from the options of Genie, Training Content, Workshop, Results and Website.

We do our best to respond to all issues within 48 hours.

Live Help

To arrange for real time online help for your problem or for assistance during the execution of your BOSS4SME workshop or practical activity, please create a ticket using the ticket manager at least 5 days before in order to allow adequate time for organising the online help session. Then, at the pre-agreed date and time you will access the Live Help Centre (bottom right corner) in order to connect to the operator who will assist you.

Community Experts

Use the “Send an Email” section of the HOME page to contact us and based on your message one of the experts of the IBOSS4SME community will contact you.

Make your Own Actions

You can create your own actions for the BOSS4SME Genie by contacting us in order to provide you with a template and instructions. Use the “Send an Email” section of the HOME page to contact us for providing you with everything you need to start creating your own actions for the Genie.

Stay With Us

Keep up to date by following us on the social media and make sure to inform the community of your experiences with the BOSS4SME resources and tools.

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