| In this report there has been identified three levels of GAP on the key factors for success in an e-Commerce in the furniture industry. The first level is related to the idiosyncrasy of this sector, practices aimed to risk reduction and generating trustiness environments. The second level is related to key practices, also linked to this kind of products, that are necessary to facilitate the process of search and product selection. Finally, the last level is related to practices expected in any kind of e-Commerce, regardless the sector, the no use of these generates a failure of an e-Commerce project. The report also contains a set of conclusions that e-tailers should take into account to minimize the uncertainty experienced by online consumers with focus on the ones related to the two first levels (Activity: O1/1). |
IO1 – ACT1 – E-commerce practices in furniture industry and GAP identification between partner’ Countries and leading countries
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| This report contains a compile of information which includes the skills and knowledge needs identified for the “Online Sales Manager” profile of the furniture sector, based on the GAPS defined in the previous activity (O1/1) and which are summarized in: product information, build trust, facilities for product selection, website usability, marketing tools and internationalization (Activity: O1/1). |
IO1 – ACT2.1 – Report on skills and knowledge needs for implementing winning E-commerce Practices in the furniture sector
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| This report contains a compile of information about the validation process about the skill needs that had been identified in the previous output (O1/2.1). This validation has been done though questionnaires with furniture SMEs of the 4 consortium countries (Spain, Poland, Greece and Italy). Most of the interviewed SMEs have already done related an e-commerce channel and it has been compared the previous work with the current situation in the furniture sector and their needs and future trends (Activity: O1/1). |
IO1 – ACT2.2 – Report on skills and knowledge needs validation by the European furniture sector
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| The report contains the learning outcomes of the “Online Sales Manager” training course. It is based on the findings of the “IO1 – ACT1 – E-commerce practices in furniture industry and GAP identification between partner’ Countries and leading countries”; “IO1 – ACT2.1 – Report on skills and knowledge needs for implementing winning E-commerce Practices in the furniture sector” and the “IO1 – ACT2.2 – Report on skills and knowledge needs validation by the European furniture sector”. The report represents the baseline to design the OSM training contents (Activity: O1/2.3). |
IO1 – ACT2.3 – Learning Outcomes for the Online Sales Manager Course
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| This first part of this report describes how to generate the Learning Path for each trainee profile. It shows the training activities, material and support needed during the training. Finally, the report shows the possibilities about how to assess and appraise the trainees and the evaluation form/questionnaire that the students have to fill to show possible learning improvements. The second part of this report presents the most promising e-Commerce strategies for the furniture and household sector and a proposal of 42 action cards (training pills) to be documented for the “Online Sales Manager” course to be developed (Activities: O1/3). |
O1 – ACT3 – Report on Training Methodology and e-Commerce Strategies
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| In the “GENIE” section you can access the “BOSS4SME Genie”, an automated system allowing the “Online Sales Manager” to create his/her own personalised e-Commerce strategy based on the specific characteristics of his/her business. It contains 42 training pills fully customized for the furniture and household sector. All free training materials are available in five European languages – EN, ES, IT, GR, PL – (Activities: O1/4-5-6 y O2/1-2). |
GENIE
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| The report contains the design of the competence profile of the OSM – Online Sales Manager with support of the ECVET System – European Credit System for Vocational Education and Training (ECVET). The report includes also a Memorandum of Understanding and the Learning agreement (Activity: O1/7). |
IO1 – ACT7 – ECVET Supporting Tools – The OSM Competence Profile
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| In the “ACADEMY” section you will find the users services that the BOSS4SME project provides to support people receiving or interested in receiving this training. |
ACADEMY
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